Policies:
Payment Policies: We accept Visa, Mastercard, Discover, American Express and Paypal. If you wish to use Paypal to transfer funds please email us with your order. We will email back your total cost. For Paypal payments please login to www.paypal.com and request a payment to our e-mail address: customerservice@samhober.com Privacy Policy: Sangdao is committed to protecting your privacy. We know that you care how information about you is used, and we appreciate your trust that we will do so in an honorable manner. Above all, we ensure that none of the information you provide will be traded or sold. All information collected (during the initial sign-up process, for example) is routed through an encrypted Secure Socket Layers (SSL) 128-bit connection for your protection. 128-bit SSL is the industry standard for concealing information on the internet. Returns: We want you to love your what you order from us. If you find that within 15 days of delivery that the product is damaged, please email us with a note asking for an exchange or refund. If the product is damaged we will pay for the return shipping. Please note that we usually cannot resell silk that has ben cut so fabric sales are final unless they are damaged. Please request swatches if you are uncertain of colors or texture.
Shipping: We ship from Buayai a small town in Isan the silk region of Thailand. Please research your country's special customs duty and paperwork requirements before you order. If you require something faster, let us know and we’ll arrange whatever you need (at additional cost). Please e-mail us. Our Goals: We feel that an organization's responsibility to society is determined by that organization's collective talents and inclinations; accordingly our mission is to promote traditional silk weaving and the crafting of fine neckties, pocket squares and scarves. We do not consider it enough to simply trade fairly with our craftpersons and suppliers; whom are our family, friends, and neighbors. Instead, we have a commitment of respecting and encouraging all stakeholders who take an active part in the company’s mission. This respect takes many forms ranging from taking part in local ceremonial traditions, to preserving arts that are in danger of being lost, to sometimes something as practical as encouraging a student to stay in school, or a grandmother to take her vitamins. For our clients our respect is shown by providing traditional handmade products that we make ourselves and sell in a simple old-fashioned way. We enjoy taking the time to provide you with what you want and answering your questions is a pleasure rather than a task.
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